Money and Benefits

Please click here to view the Newcastle City Council website which explains everything you need to know about claiming benefits and paying council tax and how to contact the council and other agencies for help and advice.

To view our leaflet on financial information and support services available locally in Kenton, Fawdon, Gosforth, Parklands and the Northern Villages including the Income Generator Team, Citizens Advice Bureau, and Credit Union please click here.

Information about the services on offer, including dates, times and venues of easy-to-acces, weekly drop-ins, where you meet people face to face are detailed below.

Benefit and Tax Credit entitlement questions:

The Income Generator team can help you look at what benefits and tax credits you may be entitled to, so you are not missing out on help available. Advice is free and

  • Provide advice on all Welfare Benefits, Housing and Council Tax Benefit, Disabled Relief and Discounts.
  • Assist customers in claiming these benefits and reductions.
  • Money Made Clear service to help you manage your money.
  • Debt advice
  • Signpost you to specialist Welfare Rights officers who help you with specialist advice, for example, following bereavement or an illness diagnosis.

Please call Claire Toleman or Marian Cairns on 0191 2778895 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Please drop in to find out more:

  • Kenton Customer Services Centre, Fridays 9am to 12pm

The team combines two parts of the council—the Revenues and Benefits section and
Newcastle Welfare Rights Service—to create recession busting support for anyone in the city.


Citizens Advice Bureau:

The Citizen’s Advice Bureau can give you specialist advice on dept, including ways to manage your debts, negotiate with creditors or  challenge debts where appropriate. They can also assist you with tribunals reviews and appeals. No selling, no Jargon, just the facts.
Please call 0191 261 4917 to find out where and when your closest advisor is available.

Further Information: Citizens advice Bureau provide free, independant, confidential and impartial advice to everyone on their right as responsibilities. They aim to provide the advice people need for the problems they face regarding:

  • Dept
  • Housing
  • Legal matters
  • Immigration
  • Welfare Benefits, and
  • Consumer Matters

Local Drop In sessions take place:

  • Cowgate Neighbourhood Centre, Houghton Avenue, NE5 2HY - Mondays and Fridays 10 am -2 pm
  • Blakelaw Communtiy Centre, Binswood Avenue, Blakelaw, NE5 3PN - Fridays 5 am - 7 pm, Saturdays 10 am - 12 noon

For other ways to seek advice please call the Citizens Advice Bureau telephone advice line: 0844 499 4717 or visit


Credit Union—Moneywise Newcastle:

Credit Unions give you the opportunity to save small amounts of money regularly and take out small loans at a low interest rate. They offer a safe, easy and cheaper alternative to doorstep money lenders and secure saving accounts.

Clear information is given with no hidden charges. Loan agreements are easy to read and there are no early repayment penalties.

Local DROP IN sessions take place:

  • Montagu Full Service School, Wednesdays 9:30am-10:30am

For further information visit